
How do you show care without sounding manipulative?
I was running a workshop the other day when someone asked me a question that hit me deep:

Davide Pagnotta · 13 July 2026 · 4 min read
In almost every workshop I run, I ask teams a simple question: “How do you make decisions?” The most common answer is: “We look for consensus.” It sounds mature. Collaborative. Healthy....

Davide Pagnotta · 12 February 2026 · 5 min read

In almost every workshop I run, I ask teams a simple question:
“How do you make decisions?”
The most common answer is: “We look for consensus.”
It sounds mature. Collaborative. Healthy.
It is also one of the most dangerous patterns I see in leadership. There’s so much evidence that consensus is not a good way to make decisions.
Because it means that someone didn't speak up.
These themes came up recently when I spoke with Dan Jacobs on his podcast.
Over the years, I’ve seen the same myths quietly weaken otherwise brilliant groups of people. Here are five of them.
Myth: Agreement = alignment.
Shift: Robust decisions require structured dissent.
Consensus feels safe. It feels efficient. It feels like unity. But in many teams, consensus really means one thing:
Someone didn’t speak.
In one executive team we worked with, consensus culture was strong. Decisions were unanimous. No friction. No visible conflict. One of those decisions led to a strategic direction that, months later, failed to deliver the expected results, and 60% of the workforce had to be laid off.
When we analyzed what happened, several executives admitted they had doubts at the time. They just didn’t want to break alignment. The pressure for consensus was stronger than the courage to dissent.
Today, this is the new normal for that team:
If a decision was made out of consensus, it was not a decision.
Strong teams don’t look for alignment.
They create safe ways to challenge ideas before they commit to them… even by *manufacturing* dissent.
Try this small ritual:
Before finalizing a decision, especially one that seems unanimous, ask:
“Imagine we’re three months in and this failed. What went wrong?”
Everyone answers. No exceptions.
Myth: When someone makes a mistake, fix the person.
Shift: When someone makes a mistake, fix the system.
Nobody wakes up wanting to make a mistake.
Think of the last one you made. At the time, it felt like the best decision available given the time, pressure, and information you had.
So when something goes wrong, the real question isn’t “Who messed up?” That’s just the symptom, and we’re very good at treating symptoms.
The better question is: “What conditions made this happen?”
Ask it five times, or you’ll stay at surface level.
Inside our Hu.Be platform, when we analyze meeting transcripts, we don’t look for “difficult personalities.” We look for patterns in the system: who speaks, who doesn’t, how decisions close, how tension is handled, what’s missing. Then we suggest new habits to upgrade the environment.
Blame feels decisive. Looking at the system feels slower. But it prevents repetition and strengthens both performance and trust.
Try this small ritual:
After a mistake, ask:
“What in our processes, incentives, or communication allowed this to happen?”
Write five answers, then change one element of the system before moving on.
Myth: Empathetic leadership means being soft.
Shift: Assume people are doing their best, and improve the conditions around them.
Empathy in leadership is often caricatured as lowering standards or avoiding hard conversations.
That’s not empathy.
At Wise Humanity, we call it Radical Empathy, a concept deeply rooted in neuroscience. As I say in the podcast:
Everybody’s always doing the best they can with the tools they have.
If someone’s performance is not where it needs to be, the first question isn’t “Why don’t they care?”
It’s: “What’s getting in their way?”
Poor clarity? Missing feedback? Limited authority? Unrealistic workload? A skill gap?
This shifts the conversation from judgment to shared responsibility.
And it doesn’t mean accepting everything. Sometimes the conclusion is that someone isn’t right for the role. But you start from genuine curiosity, not accusation.
Better questions change behavior.
Better accusations don’t.
Try this small ritual:
In your next performance conversation, replace
“What’s wrong?”
with
“What needs to change for you to succeed here?”
Myth: Big-ego leaders bring drive, confidence and ambition.
Shift: The smaller the ego, the better you serve your ideas.
There’s a subtle confusion here.
Many people confuse passion with attaching their identity to an idea.
So they pour themselves into it. They push harder. They defend it more passionately.
But once your identity is tied to the idea, disagreement feels personal.
A challenge to the idea becomes a threat to you.
And your energy shifts from strengthening the idea to protecting yourself.
But the smaller your ego, the freer you are to strengthen and debate your idea.
Ironically, that’s how you serve it best.
As I say in the podcast, I love the Ego Bubble metaphor:
My ego is like a bubble I carry around all the time. The more stuff I put inside my ego bubble, the bigger it becomes, and the easier it is to hit it and hurt me.
Low ego does not mean low conviction.
It means your conviction won’t burst like a bubble.
Try this small ritual:
The next time you want to push back on someone’s idea, say explicitly:
“I’m now going to challenge the idea, not you.”
Create a safe space for people to drop their ego bubbles, and the quality of the conversations will rise.
Myth: Good leaders maintain work-life balance.
Shift: Work and life are not two opposing balls we juggle. Meaning connects them.
Balance sounds healthy, but it assumes two forces pulling against each other.
If work and life are constantly competing, even “balance” feels fragile. And any crisis tips the scale.
Work-life harmony is different.
Harmony means your work has meaning within the broader story of your life. Even if it isn’t your dream job, it still plays a coherent role in who you are and what life you’re building.
Work can enable life.
Life can inform work.
They are not enemies.
When we see work and life as part of one whole, stress drops. Decisions feel less fragmented. Energy feels less divided.
Try this small ritual:
When work feels heavy, ask yourself:
“How does my work serve my life, as a whole, right now?”
Not forever. Just now.
You don’t have a people problem.
You have a pattern problem.
Smart, capable teams still fail when they operate under flawed default assumptions.
It’s not about intelligence.
It’s not about bad character.
It’s about invisible norms shaping behavior.
Challenge the myths. Shift the behaviors.
Culture changes. Performance rises.
Start by listening to the full podcast conversation with Dan. Then try one of these small rituals.
Or, if you want a clearer view of what’s really happening inside your team, book a 15-minute call and we’ll run an instant team dynamics audit together.
Sometimes one conversation is enough to see and break the pattern.

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